Before you start
- At least one quick reply saved (see Quick replies)
Steps
1
Open the chat
Navigate to the conversation.
2
Click the quick reply icon in the chat input
Or use the keyboard shortcut if available.
3
Pick a reply
Choose from shared (org-wide) or personal replies.
4
Send
For a single message, it sends immediately. For a funnel reply, it walks through stages.
Tips
- Use shared replies for messages your whole team should send consistently.
- Keep personal replies for shortcuts only you need (signatures, niche FAQs).