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React to a customer or agent message with an emoji. Reactions sync to WhatsApp in real time so the contact sees them immediately.

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Steps

1

Open a chat

Navigate to the conversation.
2

Hover over the message

The reaction button appears on the message.
3

Pick an emoji

Select from the quick-pick bar of most-used reactions, or click ”+” to browse the full emoji grid.

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Tips

  • The quick-pick bar shows your most-used reactions so you don’t have to open the full grid every time.
  • Reactions are visible to the contact on WhatsApp immediately after you pick one.