Before you start
- At least one chat in the inbox
Steps
1
Open Chats
Navigate to the chats module.
2
Pick a chat
Click a conversation in the chat list.
3
Read the context
Use the profile panel on the right for contact details.
4
Type your reply
Write a message, paste from a template, or trigger a quick reply.
5
Send
Hit send. The message goes out from the connected number for that chat.
Rich message options
The chat input supports more than plain text: Emoji — click the emoji icon in the input bar to open the picker and insert emoji directly into your message. Formatting — use WhatsApp syntax as you type:*bold*, _italic_, ~strikethrough~, ```monospace```. The formatting renders for the contact on WhatsApp exactly as typed.
Stickers — open the attachment menu and pick a sticker to send it directly in the conversation.
Camera — tap the camera option in the attachment menu to capture a photo from your device and send it without leaving the chat.
Paste or drag-drop images — copy an image to your clipboard and paste it into the input, or drag a file from your desktop and drop it into the chat window. Preview the image before sending.
Tips
- Use templates for common replies your whole team should send the same way.
- Use quick replies for personal shortcuts during live conversations.
- The profile panel shows tags and any custom fields - useful before replying.