Skip to main content
Snoozing temporarily hides a chat from your active list. It comes back automatically when the snooze period ends - perfect for waiting on the customer or scheduling a follow-up.

​
Steps

1

Open the chat

Navigate to the conversation.
2

Open chat actions

Find the snooze action.
3

Pick a duration

Choose how long to hide the chat.
4

Confirm

The chat moves out of the active list.

​
When to snooze

  • The customer said they will get back to you in a few days
  • You are waiting on internal information before responding
  • You want to follow up at a specific time but do not need a reminder elsewhere

​
Tips

  • A new inbound message wakes a snoozed chat immediately.
  • Use tags for longer-term categorization rather than long snoozes.