# Clapvo Help Center

> Setup guides, product how-tos, and support for Clapvo - the WhatsApp communication platform for organizations.

## Docs

- [Understand cancellation states](https://clapvo.com/docs/getting-started/billing/cancellation-states.md): What cancelled and cancelled-soon mean for your access.
- [Billing & plans](https://clapvo.com/docs/getting-started/billing/index.md): Plans, add-ons, invoices, and payment recovery.
- [Access invoices](https://clapvo.com/docs/getting-started/billing/invoices.md): Find and download your Clapvo invoices.
- [Recover from a failed payment](https://clapvo.com/docs/getting-started/billing/payment-failed.md): What to do when a charge fails so your service stays active.
- [View add-ons](https://clapvo.com/docs/getting-started/billing/view-add-ons.md): Review add-ons attached to your subscription.
- [View your subscription](https://clapvo.com/docs/getting-started/billing/view-subscription.md): See your current Clapvo plan, what is included, and how usage tracks against it.
- [Connect WhatsApp](https://clapvo.com/docs/getting-started/connect-whatsapp.md): Pair your WhatsApp number to your organization using the QR code flow.
- [Create your account](https://clapvo.com/docs/getting-started/create-account.md): Sign up and verify your email to start using Clapvo.
- [Getting started & account](https://clapvo.com/docs/getting-started/index.md): Sign up, connect WhatsApp, and set up your organization, users, and billing.
- [Accept an organization invite](https://clapvo.com/docs/getting-started/organization/accept-invite.md): Join an organization that has invited you.
- [Create an organization](https://clapvo.com/docs/getting-started/organization/create-organization.md): Spin up a new Clapvo organization for your team.
- [Organization](https://clapvo.com/docs/getting-started/organization/index.md): Create a Clapvo organization, switch between organizations, and manage organization details.
- [Edit organization details and branding](https://clapvo.com/docs/getting-started/organization/organization-details.md): Update your organization name, logo, and favicon.
- [Switch between organizations](https://clapvo.com/docs/getting-started/organization/switch-organization.md): Move between the organizations you belong to.
- [Change your password](https://clapvo.com/docs/getting-started/profile/change-password.md): Update your account password from your profile.
- [Edit your profile](https://clapvo.com/docs/getting-started/profile/edit-profile.md): Update your name and personal details on your profile.
- [Profile](https://clapvo.com/docs/getting-started/profile/index.md): Manage your personal details and account security.
- [Quickstart](https://clapvo.com/docs/getting-started/quickstart.md): From sign-up to your first reply in Clapvo in about 15 minutes.
- [Sign in and account security](https://clapvo.com/docs/getting-started/sign-in-security.md): Log in to Clapvo, recover a forgotten password, and reset your password.
- [Activate or deactivate a role](https://clapvo.com/docs/getting-started/users-and-roles/activate-deactivate-role.md): Turn a role on or off without deleting it.
- [Create a role](https://clapvo.com/docs/getting-started/users-and-roles/create-role.md): Define a new role and choose which features it can access.
- [Edit or remove a user](https://clapvo.com/docs/getting-started/users-and-roles/edit-remove-user.md): Update a teammate record or remove someone from the organization.
- [Edit a role](https://clapvo.com/docs/getting-started/users-and-roles/edit-role.md): Modify the permissions on an existing role.
- [Users & roles](https://clapvo.com/docs/getting-started/users-and-roles/index.md): Invite teammates and control what they can access with roles and permissions.
- [Invite a user](https://clapvo.com/docs/getting-started/users-and-roles/invite-user.md): Invite a teammate to your organization and resend invites if needed.
- [Select a campaign audience](https://clapvo.com/docs/product/campaigns/audience-selection.md): Pick recipients from contacts, chats, and tags.
- [Add tagging, grouping, archiving, and blocking actions](https://clapvo.com/docs/product/campaigns/campaign-actions.md): Attach actions like tagging, grouping, archiving, or blocking as part of a campaign flow.
- [View campaign history and download reports](https://clapvo.com/docs/product/campaigns/campaign-history-and-reports.md): Find past campaigns and download their reports.
- [Clone a campaign](https://clapvo.com/docs/product/campaigns/clone-campaign.md): Duplicate a campaign to reuse its setup.
- [Create a campaign](https://clapvo.com/docs/product/campaigns/create-campaign.md): Set up a full broadcast with audience, sequencing, and advanced options.
- [Delete a campaign](https://clapvo.com/docs/product/campaigns/delete-campaign.md): Remove a campaign from the list.
- [Campaigns](https://clapvo.com/docs/product/campaigns/index.md): Broadcasts at scale, with audience selection, sequencing, randomized senders, and A/B variants.
- [Configure message sequencing](https://clapvo.com/docs/product/campaigns/message-sequencing.md): Add delays between messages in a multi-message broadcast.
- [Pause, resume, or cancel a campaign](https://clapvo.com/docs/product/campaigns/pause-resume-cancel.md): Control a running campaign at any time.
- [Preview a campaign before sending](https://clapvo.com/docs/product/campaigns/preview-drawer.md): Use the preview drawer to review a campaign before it goes out.
- [Send a quick campaign](https://clapvo.com/docs/product/campaigns/quick-campaign.md): Compose and send a fast broadcast.
- [Randomize message variants (A/B test)](https://clapvo.com/docs/product/campaigns/randomize-message.md): Send different message variants to different recipients in the same campaign.
- [Randomize sender numbers](https://clapvo.com/docs/product/campaigns/randomize-sender.md): Rotate across multiple connected WhatsApp numbers to protect deliverability on large campaigns.
- [Assign a kanban stage from a chat](https://clapvo.com/docs/product/chats/assign-stage.md): Set a chat kanban stage from the profile panel.
- [Delete a message](https://clapvo.com/docs/product/chats/delete-message.md): Remove a message from a chat.
- [Forward a message](https://clapvo.com/docs/product/chats/forward-message.md): Forward a single message to another chat.
- [Chats](https://clapvo.com/docs/product/chats/index.md): Use the shared inbox to handle inbound and outbound WhatsApp conversations.
- [Mobile vs desktop chat layouts](https://clapvo.com/docs/product/chats/mobile-vs-desktop.md): How the chat window adapts on mobile and desktop.
- [Reply to a customer](https://clapvo.com/docs/product/chats/reply-to-customer.md): Send a reply from the shared inbox.
- [Snooze a chat](https://clapvo.com/docs/product/chats/snooze-chat.md): Hide a chat for now and have it re-surface later.
- [Use a quick reply in chat](https://clapvo.com/docs/product/chats/use-quick-reply-in-chat.md): Trigger a saved quick reply from the chat input.
- [Add a WhatsApp connection](https://clapvo.com/docs/product/connections/add-connection.md): Pair an additional WhatsApp number to your organization.
- [Read connection alerts](https://clapvo.com/docs/product/connections/connection-alerts.md): Understand the alerts that appear when a number disconnects.
- [Connections](https://clapvo.com/docs/product/connections/index.md): Manage the WhatsApp numbers connected to your organization.
- [Reconnect a disconnected number](https://clapvo.com/docs/product/connections/reconnect-number.md): Bring a disconnected WhatsApp number back online.
- [Add a contact](https://clapvo.com/docs/product/contacts/add-contact.md): Create a new customer contact record.
- [Bulk import contacts](https://clapvo.com/docs/product/contacts/bulk-import.md): Import many contacts at once from a spreadsheet.
- [Delete a contact](https://clapvo.com/docs/product/contacts/delete-contact.md): Remove a contact from your database.
- [Edit a contact](https://clapvo.com/docs/product/contacts/edit-contact.md): Update fields on an existing contact.
- [View import history](https://clapvo.com/docs/product/contacts/import-history.md): Review past contact import runs and their outcomes.
- [Contacts](https://clapvo.com/docs/product/contacts/index.md): Your customer database. Add, edit, view, delete, and bulk-import contacts.
- [View a contact](https://clapvo.com/docs/product/contacts/view-contact.md): Open the full contact profile.
- [Read the dashboard](https://clapvo.com/docs/product/dashboard.md): Read summary counts, connection health, and broadcast progress at a glance.
- [Product guides](https://clapvo.com/docs/product/index.md): How to use the dashboard, chats, kanban, contacts, templates, campaigns, and settings.
- [Add or pick a chat into the board](https://clapvo.com/docs/product/kanban-board/add-or-pick-chat.md): Add a new chat or pull an existing chat into the kanban board.
- [Configure kanban columns](https://clapvo.com/docs/product/kanban-board/configure-columns.md): Manage the stages used by the kanban board from settings.
- [Kanban board](https://clapvo.com/docs/product/kanban-board/index.md): Track chats as cards across customizable stages with drag-and-drop, search, and filters.
- [Move cards between stages](https://clapvo.com/docs/product/kanban-board/move-cards.md): Drag and drop a chat between kanban stages.
- [Search and filter the kanban board](https://clapvo.com/docs/product/kanban-board/search-and-filter.md): Use per-column search and the board-level filter chips.
- [Create a funnel quick reply](https://clapvo.com/docs/product/quick-replies/create-funnel-reply.md): Build a multi-step funnel reply with sequential stages.
- [Create a single-message quick reply](https://clapvo.com/docs/product/quick-replies/create-single-message-reply.md): Save a one-shot reply you can trigger inline from chat.
- [Quick replies](https://clapvo.com/docs/product/quick-replies/index.md): Reusable single-message and multi-step funnel replies for chat.
- [Preview a quick reply before sending](https://clapvo.com/docs/product/quick-replies/preview-reply.md): Open the preview modal to review a quick reply.
- [Reorder personal quick replies](https://clapvo.com/docs/product/quick-replies/reorder-personal-replies.md): Drag-to-reorder your personal quick reply list.
- [Settings](https://clapvo.com/docs/product/settings/index.md): Tags, statuses, kanban columns, and shared and personal quick replies.
- [Manage kanban columns](https://clapvo.com/docs/product/settings/kanban-columns.md): Configure the stages that appear on the kanban board.
- [Manage personal quick replies](https://clapvo.com/docs/product/settings/quick-replies-personal.md): Curate the quick replies that only you can use.
- [Manage shared quick replies](https://clapvo.com/docs/product/settings/quick-replies-shared.md): Curate the quick replies that everyone in the organization can use.
- [Manage statuses](https://clapvo.com/docs/product/settings/statuses.md): Create and edit statuses used for workflow organization.
- [Manage tags](https://clapvo.com/docs/product/settings/tags.md): Create and edit tags used across chats and contacts.
- [Create a button template](https://clapvo.com/docs/product/templates/create-button-template.md): Save a template with action buttons recipients can tap.
- [Create a contact template](https://clapvo.com/docs/product/templates/create-contact-template.md): Save a template that shares a contact card.
- [Create a list template](https://clapvo.com/docs/product/templates/create-list-template.md): Save a template with a selectable list of options.
- [Create a media template](https://clapvo.com/docs/product/templates/create-media-template.md): Save a template with image, audio, video, or document content.
- [Create a poll template](https://clapvo.com/docs/product/templates/create-poll-template.md): Save a template that asks recipients to choose an option.
- [Create a text template](https://clapvo.com/docs/product/templates/create-text-template.md): Save a reusable plain-message template.
- [Edit a template](https://clapvo.com/docs/product/templates/edit-template.md): Update an existing template.
- [Templates](https://clapvo.com/docs/product/templates/index.md): Reusable message templates: text, button, list, poll, media, and contact.
- [Set template visibility](https://clapvo.com/docs/product/templates/template-visibility.md): Choose whether a template is public to the organization or private to you.
- [Contact support](https://clapvo.com/docs/support/contact-support.md): Reach the Clapvo support team.
- [Support & policies](https://clapvo.com/docs/support/index.md): Get help, troubleshoot common issues, and review policies.
- [Legal & policies](https://clapvo.com/docs/support/legal/index.md): Terms of Service and Privacy Policy for Clapvo.
- [Privacy Policy](https://clapvo.com/docs/support/legal/privacy-policy.md): Clapvo Privacy Policy.
- [Terms of Service](https://clapvo.com/docs/support/legal/terms-of-service.md): Clapvo Terms of Service.
- [Campaign appears stuck](https://clapvo.com/docs/support/troubleshooting/campaign-stuck.md): What to check when a campaign stops progressing.
- [Cannot access a module](https://clapvo.com/docs/support/troubleshooting/cant-access-module.md): Why you may be redirected away from a module and how to fix it.
- [Troubleshooting](https://clapvo.com/docs/support/troubleshooting/index.md): Recover from common issues with WhatsApp connections, login, and campaigns.
- [Login issues](https://clapvo.com/docs/support/troubleshooting/login-issues.md): Recover from common sign-in problems.
- [Message not delivered](https://clapvo.com/docs/support/troubleshooting/message-not-delivered.md): Common reasons a message did not reach a recipient.
- [QR code not loading](https://clapvo.com/docs/support/troubleshooting/qr-not-loading.md): Steps to take when the QR pairing screen fails to load.
- [WhatsApp number disconnected](https://clapvo.com/docs/support/troubleshooting/whatsapp-disconnected.md): Recover when a connected WhatsApp number drops offline.