Before you start
- Decide whether the reply should be shared (org-wide) or personal (only you)
Steps
1
Open Settings -> Quick replies
Pick All for shared or My for personal.
2
Click Add
Open the builder.
3
Choose Single message
Pick the simple type.
4
Enter content
Type the message you want to save.
5
Save
The reply is now triggerable inline from any chat.
Tips
- Save replies for greetings, common FAQs, escalation messages, and signatures.
- Keep names short and obvious - you will pick from a list mid-conversation.