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A funnel reply is a sequence - the agent triggers it once and Clapvo walks through multiple stages, sending each in turn.

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Use cases

  • Onboarding sequences (welcome message, then key info, then CTA)
  • Qualification flows (ask a question, react to the answer)
  • Multi-message follow-ups that should always go in the same order

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Steps

1

Open Settings -> Quick replies

Pick All or My.
2

Click Add

Open the builder.
3

Choose Funnel

Pick the multi-step type.
4

Add stages

Each stage is a collapsible block with its own message.
5

Configure each stage

Add the message, any media, and links.
6

Save

The funnel is now triggerable inline from any chat.

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Tips

  • Funnels are great for templating common multi-step responses you’d otherwise type manually.
  • Preview the funnel before sending - see Preview a quick reply.