Message Bot
Build automated message flows that handle common customer questions without tying up an agent. Set up keyword triggers, response sequences, and execution rules — including whether the bot runs on 1:1 chats or groups — from the Message Bot section in the main menu.Reactions in live chat
React to any message using the quick-pick bar of most-used emoji, or browse the full emoji grid with ”+”. Reactions sync to WhatsApp in real time so the customer sees exactly what you send.Edit sent messages
Spot a typo after hitting send? Edit the message in place — works on text messages and captions on images or videos, with a live bubble preview before you confirm. The updated message shows an “Edited” label in the thread.WhatsApp-style message formatting
Bold, italic, strikethrough, and monospace now work directly in the Clapvo chat input. What you type is exactly what the customer receives on WhatsApp.Stickers & Camera
Pick a sticker from the attachment menu and send it straight into the conversation. Need a photo? Capture it from your device camera without leaving the chat.Delete and clear conversation
Delete a single message or wipe an entire conversation — with role-level controls over who can do it. Configure permissions under Settings → Roles.Paste & drag-and-drop images
Copy an image and paste it directly into the chat, or drag a file from your desktop and drop it in. Preview before you send, just like you would on WhatsApp.Mask number
Hide customer phone numbers from agents who don’t need to see them. Turn masking on per-user from Account → Users — check “Hide contact details” for each agent who shouldn’t see the number.Bug fixes
- Resolved chat bubble alignment and spacing inconsistencies across different message types.
- Blocking or unblocking a contact in Clapvo now syncs to WhatsApp in real time, and vice versa.
Help Center launched
The Clapvo Help Center is now live at clapvo.com/docs. It covers getting started, all product modules, troubleshooting, and support — searchable from anywhere in the docs.Broadcast campaigns — randomize sender & message
Two new campaign options let you spread outgoing messages across multiple WhatsApp numbers (randomize sender) and rotate between message variants (randomize message). Both reduce the risk of delivery throttling on high-volume sends.Kanban board — configure stages
Teams can now create, rename, and remove kanban stages directly from Settings → Chat → Kanban. Changes update live across all members of the organization.Bulk contact import
Import contacts in bulk via CSV from the Contacts page. The importer validates phone numbers, deduplicates against existing contacts, and shows a detailed import history log so you can track every batch.Role rights
Admins can now build custom roles with granular permissions — controlling exactly what each team member can view, edit, or manage across Clapvo. Configure permissions per-role from Account → Roles.Resync chat — new options
More control over what gets synced and when, at every stage.Upgrading from trial to paidWhen you upgrade, choose how to handle existing chat history:- Sync new chats only — start with a clean inbox; no historical messages are imported.
- Keep old records, sync new only — existing chat records are preserved and only new incoming chats are synced going forward.
- Connect without syncing old chats — go live instantly with an empty inbox.
- Sync all previous chats — pull your full WhatsApp history into Clapvo.
Send emoji in chat
Open the emoji picker from the chat input and add emoji to any message. No copy-paste from a separate app needed.Campaigns — message sequencing
Campaigns now support multi-message sequences. Schedule a series of messages to send to the same audience at defined intervals — useful for onboarding flows, follow-ups, and drip announcements.Campaign history & reports
A new reports view is available on every completed campaign. It shows per-contact delivery status — sent, pending, or failed — and can be downloaded as Excel, CSV, or plain text.Quick replies — funnel reply type
In addition to single-message quick replies, you can now build funnel replies — chain multiple messages into a sequence, each sent with a configurable delay after the previous one, triggered by a keyword.WhatsApp connection alerts
The connections page now shows the live status of each WhatsApp number — connected, disconnected, or failed — so agents know immediately when a number goes offline.Chat snooze
Snooze any chat for 30 minutes, 1 hour, 3 hours, 24 hours, or 48 hours. Snoozed chats reappear in the inbox automatically when the timer expires.Stage assignment in chats
Assign a pipeline stage (e.g. New, Contacted, Qualified, Closed) to any chat directly from the conversation view — no need to go to the Kanban board.Improvements
- Chat search now matches on contact name and phone number, not just message content.
- Template preview now shows button labels and media thumbnails before submitting for approval.
- Mobile inbox scroll position is preserved when navigating between chats and returning.
Bug fixes
- Fixed an issue where campaign audience counts were not refreshing after a filter change.
- Resolved a rare case where QR code re-scanning timed out without displaying an error.