Live Chat Support
You can now reach the Clapvo team directly through Live Chat Support — no contact form, just a conversation when you need help.Text formatting in chat
Bold, italic, and strikethrough are now available right in the chat message input. Select your text, pick a style, and send — no need to type WhatsApp’s formatting characters by hand.Improvements
- Contact import — stricter validation and a smoother import flow.
- ZIP file support — send and receive ZIP files directly in the Chat module.
- Table UI — fixed content truncation issues across the application.
- Collapsed sidebar — improved UI, including Live Chat.
- Fixed multiple language and localization issues.
Performance & infrastructure
- Added a Lost Internet page, so you know right away when your connection drops instead of guessing.
- Improved the chat implementation, for steadier real-time messaging.
Bug fixes
- Fixed Tag and Kanban action issues in Message Bot, Campaigns, and Quick Replies.
- Fixed billing issues.
Push notifications for new messages
Get a push notification for every incoming message, so you never miss a customer reply while you’re away from the inbox. Prefer to keep things quiet? Turn notifications on or off any time from Organization → My profile. See Manage notifications.Download media from chats
Save any image, video, PDF, or document a customer sends straight to your device. A download option now appears on media messages in the chat thread. See Download media from a chat.Chat Assigned webhook
Automate what happens when a chat is assigned. Clapvo now sends a webhook for the Chat Assigned event, so your own systems can react in real time — route work, update a CRM, or trigger a follow-up. See Chat Assigned webhook.Improvements
- Stricter contact import validation — invalid country codes and mobile numbers are now caught before import, so bad rows can’t slip into your contacts. See Bulk import.
- Friendlier signup and user management — relaxed the rules for First name, Last name, and Password so valid entries are no longer rejected unnecessarily.
Bug fixes
- Fixed an issue where typing a URL in the message input box behaved incorrectly.
- Additional improvements and fixes across modules marked Completed in the internal tracking sheet.
Android app v1.0.1
We gave the Android app a big polish, so chats feel faster, smoother, and more reliable. Update on Google Play →Here’s what you’ll notice:Smoother messaging
Photos, videos, voice notes, and documents now send cleanly and show the right status every time — no more messages that look stuck. Captions and any text you add with an attachment go through as expected, and links in chats are tappable again.Better attachments
Sharing files is more dependable, and you’ll get a friendly heads-up if an image is too large — instead of it quietly failing.Easier to navigate
Chats keep your place when you go back, scrolling works right after you add an attachment, and long messages open fully. Snoozed chats now show when they’ll come back.Cleaner organizing
Filters, tags, and chat assignments behave the way you expect — your selections stick, and Assigned to me shows only your chats.Faster & more reliable
New messages arrive in real time, notes save without a hitch, your default organization always shows up, and campaigns load correctly with clear screens when there’s nothing to show yet.Schedule messages
Compose a message now and have it sent later. Pick a date and time from the chat input, and Clapvo delivers the message automatically when the schedule arrives.Send messages via API
Send WhatsApp messages programmatically using an API key — no manual steps required. The Send Message API supports:- Text messages
- Images
- Videos
- Documents and PDFs
- Audio files
Stay connected through updates
You no longer need to reconnect your devices after every release. Connected WhatsApp numbers now carry over automatically, so new updates and changes apply without re-scanning the QR code.Disconnection alerts by email
When a WhatsApp number disconnects automatically, the organization owner now receives an email notification — backed by more reliable detection of when a connection drops.Improvements
- Refreshed fonts and typography across the entire application for a cleaner, more consistent look.
Bug fixes
- Fixed PDF, Excel, and CSV exports across all modules — date/time, status, and similar values now export correctly.
- Resolved recurring subscription issues in the billing module.
- Fixed multiple issues in the Message Bot module.
- Fixed a sync count issue where the attempt count incorrectly restarted from 0 when additional chats were discovered during synchronization.
Message Bot
Build automated message flows that handle common customer questions without tying up an agent. Set up keyword triggers, response sequences, and execution rules — including whether the bot runs on 1:1 chats or groups — from the Message Bot section in the main menu.Reactions in live chat
React to any message using the quick-pick bar of most-used emoji, or browse the full emoji grid with ”+”. Reactions sync to WhatsApp in real time so the customer sees exactly what you send.Edit sent messages
Spot a typo after hitting send? Edit the message in place — works on text messages and captions on images or videos, with a live bubble preview before you confirm. The updated message shows an “Edited” label in the thread.WhatsApp-style message formatting
Bold, italic, strikethrough, and monospace now work directly in the Clapvo chat input. What you type is exactly what the customer receives on WhatsApp.Stickers & Camera
Pick a sticker from the attachment menu and send it straight into the conversation. Need a photo? Capture it from your device camera without leaving the chat.Delete and clear conversation
Delete a single message or wipe an entire conversation — with role-level controls over who can do it. Configure permissions under Settings → Roles.Paste & drag-and-drop images
Copy an image and paste it directly into the chat, or drag a file from your desktop and drop it in. Preview before you send, just like you would on WhatsApp.Mask number
Hide customer phone numbers from agents who don’t need to see them. Turn masking on per-user from Account → Users — check “Hide contact details” for each agent who shouldn’t see the number.Bug fixes
- Resolved chat bubble alignment and spacing inconsistencies across different message types.
- Blocking or unblocking a contact in Clapvo now syncs to WhatsApp in real time, and vice versa.
Help Center launched
The Clapvo Help Center is now live at clapvo.com/docs. It covers getting started, all product modules, troubleshooting, and support — searchable from anywhere in the docs.Broadcast campaigns — randomize sender & message
Two new campaign options let you spread outgoing messages across multiple WhatsApp numbers (randomize sender) and rotate between message variants (randomize message). Both reduce the risk of delivery throttling on high-volume sends.Kanban board — configure stages
Teams can now create, rename, and remove kanban stages directly from Settings → Chat → Kanban. Changes update live across all members of the organization.Bulk contact import
Import contacts in bulk via CSV from the Contacts page. The importer validates phone numbers, deduplicates against existing contacts, and shows a detailed import history log so you can track every batch.Role rights
Admins can now build custom roles with granular permissions — controlling exactly what each team member can view, edit, or manage across Clapvo. Configure permissions per-role from Account → Roles.Resync chat — new options
More control over what gets synced and when, at every stage.Upgrading from trial to paidWhen you upgrade, choose how to handle existing chat history:- Sync new chats only — start with a clean inbox; no historical messages are imported.
- Keep old records, sync new only — existing chat records are preserved and only new incoming chats are synced going forward.
- Connect without syncing old chats — go live instantly with an empty inbox.
- Sync all previous chats — pull your full WhatsApp history into Clapvo.
Send emoji in chat
Open the emoji picker from the chat input and add emoji to any message. No copy-paste from a separate app needed.Campaigns — message sequencing
Campaigns now support multi-message sequences. Schedule a series of messages to send to the same audience at defined intervals — useful for onboarding flows, follow-ups, and drip announcements.Campaign history & reports
A new reports view is available on every completed campaign. It shows per-contact delivery status — sent, pending, or failed — and can be downloaded as Excel, CSV, or plain text.Quick replies — funnel reply type
In addition to single-message quick replies, you can now build funnel replies — chain multiple messages into a sequence, each sent with a configurable delay after the previous one, triggered by a keyword.WhatsApp connection alerts
The connections page now shows the live status of each WhatsApp number — connected, disconnected, or failed — so agents know immediately when a number goes offline.Chat snooze
Snooze any chat for 30 minutes, 1 hour, 3 hours, 24 hours, or 48 hours. Snoozed chats reappear in the inbox automatically when the timer expires.Stage assignment in chats
Assign a pipeline stage (e.g. New, Contacted, Qualified, Closed) to any chat directly from the conversation view — no need to go to the Kanban board.Improvements
- Chat search now matches on contact name and phone number, not just message content.
- Template preview now shows button labels and media thumbnails before submitting for approval.
- Mobile inbox scroll position is preserved when navigating between chats and returning.
Bug fixes
- Fixed an issue where campaign audience counts were not refreshing after a filter change.
- Resolved a rare case where QR code re-scanning timed out without displaying an error.