Reply to customer
Send a reply — with emoji, formatting, stickers, camera, and image paste.
React to message
Add an emoji reaction to any message.
Edit sent message
Correct a message or caption after sending.
Forward message
Forward a message to another chat.
Delete & clear
Remove a message or clear a full conversation.
Snooze chat
Re-surface a chat later.
Download media
Save images, videos, PDFs, and documents to your device.
Schedule message
Send a message or sequence at a set date and time.
Assign stage
Set a kanban stage from the chat profile.
Use quick reply in chat
Trigger a saved reply inline.
Mobile vs desktop
How the layout adapts.
Tag a chat
Organize and filter chats with tags.
Format message text
Bold, italic, and strikethrough before you send.