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The personal quick reply list (also called My) is yours alone. Use it for shortcuts only you need - signatures, niche FAQs, draft replies you are still iterating on.

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Steps

1

Open Settings -> Quick replies -> My

Navigate to your personal list.
2

Add a reply

Click add to create a new personal reply.
3

Edit

Click an existing reply to update it.
4

Reorder

Drag to reorder so your most-used replies sit at the top. See Reorder personal replies.
5

Delete

Use the actions menu to remove a reply.

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Tips

  • Promote a personal reply to the shared list once it has been reviewed.
  • Personal replies do not require team alignment - iterate freely.