Sources
- Contacts - pick from your contact database. Filter by tags or other fields.
- Chats - target everyone you have an active or recent chat with. Useful for follow-ups.
- Tags - pull anyone tagged a certain way, regardless of whether they came from contacts or chats.
Steps
1
Open the audience step
Inside the campaign builder, switch to audience.
2
Choose your source
Pick contacts, chats, or tags - or combine them.
3
Apply filters
Narrow the list with tag filters or other criteria.
4
Review the count
Confirm the recipient count looks right before continuing.
Tips
- Always check the recipient count before sending. Mistakes here are expensive.
- For large lists, pair audience selection with Randomize sender to protect deliverability.