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Campaigns are not fire-and-forget. You can pause, resume, or cancel any campaign that is in progress.

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Pause

  • Stops sending immediately.
  • Recipients already messaged are unaffected.
  • Use when you spot an issue and need a moment to investigate.

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Resume

  • Continues sending from where the campaign paused.
  • Use after fixing whatever caused the pause.

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Cancel

  • Stops the campaign permanently.
  • Pending recipients are not messaged.
  • Use when you do not want to continue at all.

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Steps

1

Open Campaigns

Navigate to the campaigns module.
2

Find the running campaign

Open it.
3

Click pause, resume, or cancel

Pick the action you want.
4

Confirm

Cancellation requires explicit confirmation because it is permanent.