Common causes
- The campaign was paused (manually or automatically)
- The sending connection went offline
- The campaign hit a rate limit and is throttling
- Sequencing delays make progress look slow when it is actually working
Steps to fix
1
Open the campaign
Find it in the campaigns list.
2
Check the status
If it is paused, click Resume. See Pause / resume / cancel.
3
Check the sending connection(s)
If the number is disconnected, reconnect it. The campaign will continue once the number is back online.
4
Check sequencing
If you set delays between messages, the campaign may simply be waiting. The progress bar should still tick.
5
Check the dashboard
Broadcast progress on the dashboard updates in real time and may show what is happening more clearly.
Tips
- For very large campaigns, expect natural slowdowns when randomize sender is rotating across multiple connections.
- If you cannot recover the campaign, clone it and re-run with a clean setup.