Common causes
- Wrong password
- Email not yet verified
- Account on a different organization than you expect
- Browser cache or cookies in a bad state
Steps to fix
1
Reset your password
Click Forgot password? on the login screen and follow the email link.
2
Verify your email
If you signed up recently, the verification email may still be sitting unread. Check spam too.
3
Check your organization
If you belong to multiple organizations, make sure you are landing in the right one. See Switch between organizations.
4
Try incognito or a different browser
Clears cached state that can confuse login.
5
Clear cookies for the Clapvo domain
A last-resort browser cleanup that resolves stale auth state.
Tips
- Reset emails expire. If your link does not work, request a new one.
- If you cannot reach the password reset email at all, contact support.