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A disconnect means messages stop arriving on that number until you reconnect. Clapvo shows a banner across the layout the moment it happens.

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Common causes

  • The phone lost internet (Wi-Fi off, mobile data interrupted, airplane mode)
  • The phone was off or in deep sleep too long
  • Someone manually unlinked the device from inside WhatsApp on the phone
  • The WhatsApp account was banned or restricted by Meta

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Steps to fix

1

Confirm the phone is online

Make sure WhatsApp itself works on the phone.
2

Check Linked Devices on the phone

In WhatsApp, open Settings -> Linked Devices. If Clapvo is missing, the device was unlinked.
3

Reconnect from Clapvo

Open Connections, find the disconnected number, and click Reconnect. Scan the new QR. See Reconnect a number.
4

If the WhatsApp account is banned

You will need to resolve the ban with WhatsApp before reconnecting. Contact Clapvo support for guidance.

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How to prevent it

  • Keep the phone plugged in and on Wi-Fi when possible.
  • Do not let the device fall into very long deep-sleep states.
  • Avoid any behavior that could trigger a WhatsApp ban (sudden bulk sends from a new number, repeated identical messages without using randomize message).