Common causes
- Missing permission - your role does not include access to that module.
- Missing organization access - you are not a member of the organization, or you have switched out of it.
- Missing active connection - the workspace requires at least one connected WhatsApp number for many modules.
Steps to fix
1
Check your organization
Make sure you are in the organization that owns the module. See Switch between organizations.
2
Check your role
Ask an admin to confirm what role you have and which permissions it includes. See Edit a role.
3
Check connection state
Open Connections. If no number is connected, pair one.
4
Reload the page
Permission updates apply immediately, but a stale tab may still be using old state.
Tips
- If access was working an hour ago and is not now, an admin probably edited your role.
- For organization owners: when in doubt, sign in as a test agent to see what your team actually sees.