QR code not loading - Clapvo Help Center

Pairing relies on a real-time socket connection to Clapvo. If the QR does not appear or never refreshes, the socket is the usual suspect.

Common causes

Browser extensions blocking the socket (ad blockers, privacy extensions, content blockers)
A corporate firewall or VPN blocking WebSocket traffic
A flaky network dropping the connection
An outdated browser

Refresh the page

Close any ongoing pairing and start over.

Disable extensions

Try in an incognito or private window where extensions are off by default.

Try a different browser

Switch from Chrome to Firefox (or vice versa) to rule out a browser-specific issue.

Check your network

If you are on corporate Wi-Fi or VPN, try a different network. WebSocket blocking is common in restrictive networks.

Update your browser

Older browsers may not support modern WebSocket features.

The QR refreshes periodically. If yours expired, just wait for a new one to appear.
If you see a disconnected indicator in the layout, fix that first - the QR will not load while the socket is down.