Before you start
- The message body, the list items, and an optional section header
Steps
1
Open Templates
Navigate to the templates module.
2
Click Add
Open the template builder.
3
Choose List
Pick the list type.
4
Enter the message
Add the prompt customers will read.
5
Add list items
Enter each option label and description.
6
Set visibility
Choose public or private.
7
Save
The template is ready to use.
Tips
- Lists are great for menus, support categories, or appointment slots.
- Keep item labels short. Use the description for any extra context.