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Contacts is your customer database. Add records here so you can target them in campaigns and see context inside chats.

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Before you start

  • The contact name and phone number (with country code)

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Steps

1

Open Contacts

Navigate to the contacts module.
2

Click Add contact

Open the new contact form.
3

Fill the form

Enter name, phone number, and any other available fields.
4

Add tags

Tag the contact so you can target them later (optional).
5

Save

The contact appears in your database.

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Tips

  • Always include the country code on phone numbers - this is what WhatsApp uses to route messages.
  • Use tags to group contacts by source, segment, or campaign.