Tags
Create and edit tags.
Statuses
Create and edit statuses.
Kanban columns
Configure kanban board stages.
Shared quick replies
Org-wide reply library.
Personal quick replies
Your private replies.
Settings
Tags, statuses, kanban columns, and shared and personal quick replies.
Settings is where you tune the small operational details: tags, statuses, kanban stages, and the quick replies your team can reach for in chat.