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If a charge fails, Clapvo shows a banner across the layout. Resolve it quickly to keep service active.

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Before you start

  • Admin permission for billing
  • An updated payment method ready

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Steps

1

Open Account -> Billing

Navigate to the billing area.
2

Open your payment method

Find the saved card.
3

Update or add a card

Replace the failing card with a working one.
4

Retry the charge

Use the retry action on the billing screen.

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Tips

  • The most common cause is an expired card.
  • Make sure your bank is not blocking foreign-currency charges if your card and currency differ.