Terms and Conditions

Clapvo is a messaging workspace for teams. It helps businesses manage shared inboxes, campaigns, templates, contacts, assignments, internal notes, team roles, permissions, and multiple connected numbers from one workspace.

Clapvo is designed for business communication, support, sales, operations, onboarding, customer updates, and campaign workflows. Clapvo is not intended for personal, household, emergency, illegal, deceptive, spam, or abusive use.

Clapvo is an independent software platform. Unless expressly stated in writing, Clapvo is not owned by, endorsed by, sponsored by, certified by, or officially affiliated with WhatsApp LLC, Meta Platforms, Inc., or any of their affiliates. All third-party names, logos, and trademarks are the property of their respective owners.

Your use of third-party messaging platforms, business accounts, and APIs is governed by the separate terms, policies, pricing, rate limits, messaging rules, template rules, and platform requirements issued by those providers. You are solely responsible for complying with all such terms and policies when using Clapvo with them.

Clapvo does not control these platforms or any decisions they make, including message delivery, template approvals, account quality ratings, message limits, pricing changes, API changes, outages, suspensions, bans, or enforcement actions.

You may use Clapvo only if:

1. you are at least 18 years old or the age of majority in your jurisdiction;
2. you are legally able to enter into binding agreements;
3. you are using Clapvo for lawful business purposes;
4. you have authority to use the numbers, business accounts, customer data, contacts, templates, and content you connect or upload;
5. you are not prohibited from using Clapvo under applicable law or any third-party platform terms.

We may refuse access, suspend accounts, or terminate services if we believe these conditions are not met.

To use Clapvo, you may need to create an account using your email address and other required information. You agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account or workspace.

You must notify us immediately at support@clapvo.com if you suspect unauthorized access, misuse, credential compromise, or any security issue involving your account.

We are not responsible for losses caused by your failure to secure your account, devices, team access, passwords, or connected third-party services.

A Clapvo workspace may include owners, admins, agents, users, team members, invited users, or other roles.

The workspace owner or admin is responsible for:

1. inviting and removing users;
2. assigning appropriate roles and permissions;
3. controlling access to contacts, conversations, campaigns, templates, numbers, exports, reports, and settings;
4. monitoring team activity;
5. ensuring all users comply with these Terms;
6. ensuring only authorized people access customer conversations and personal data.

Actions taken by team members within your workspace are considered actions taken by you. You are responsible for all use of Clapvo by your users, employees, contractors, consultants, agents, clients, and representatives.

Clapvo may allow you to connect one or more business numbers to your workspace.

You confirm that:

1. you own or are authorized to use each connected number;
2. the number is used for lawful business communication;
3. you will not connect numbers without permission;
4. you will maintain access to the phone number, device, business account, sessions, or related credentials required for connection;
5. you understand that disconnection, logout, device issues, or third-party changes may affect service availability.

Clapvo may not be able to restore access if a connected number, account, session, or device is blocked, suspended, banned, deleted, restricted, compromised, or disconnected by you, a third-party platform, a carrier, or anyone else.

You are solely responsible for ensuring that you have all required rights, permissions, consents, legal bases, and opt-ins before contacting any person through Clapvo.

You must not use Clapvo to message people unless you have a lawful basis to do so.

You agree that you will:

1. collect valid opt-ins where required;
2. clearly identify your business to recipients;
3. send only messages that recipients have agreed to or can lawfully receive;
4. honor all opt-out, unsubscribe, STOP, block, deletion, and withdrawal requests;
5. maintain evidence of consent where required;
6. comply with all applicable platform messaging policies and with privacy, consumer protection, telecommunications, marketing, anti-spam, data protection, and electronic communication laws.

You are responsible for the content, timing, targeting, frequency, and legality of all messages sent through your Clapvo workspace.

Clapvo may suspend or restrict your account if we believe your messaging activity is unlawful, abusive, spammy, deceptive, high-risk, harmful, or likely to violate platform or legal requirements.

Clapvo may allow you to create, save, schedule, clone, pause, resume, cancel, monitor, or review campaigns and message templates.

You are responsible for ensuring that all campaign recipients are lawful contacts and that all templates, campaign content, variables, media, links, offers, promotions, and messages comply with applicable laws and platform rules.

You must not use campaigns or broadcasts to send:

1. spam or unsolicited messages;
2. deceptive, misleading, or fraudulent messages;
3. prohibited goods or services;
4. illegal content;
5. harassment, threats, hate speech, or abusive content;
6. malware, phishing, scams, or harmful links;
7. regulated content without required authorization;
8. messages that violate any third-party platform policies.

Clapvo does not guarantee template approval, message delivery, message limits, quality ratings, or that campaigns can continue uninterrupted.

Campaign performance, delivery, open/read status, replies, and reporting may depend on recipient devices, network conditions, and third-party systems.

You may upload, import, create, tag, organize, filter, export, or manage contact data in Clapvo.

You retain ownership of your customer data, contacts, messages, templates, notes, campaign data, conversation history, files, and other content that you upload or create in Clapvo (“Customer Data”).

You grant Clapvo a limited right to host, process, transmit, display, store, back up, secure, analyze, and use Customer Data only as necessary to provide, maintain, improve, support, secure, and operate Clapvo, comply with law, prevent abuse, and enforce these Terms.

You are responsible for:

1. the accuracy and legality of imported contacts;
2. obtaining consent to store and process customer data;
3. maintaining your own backup where necessary;
4. ensuring your team uses customer data appropriately;
5. responding to customer requests about their personal data;
6. deleting or exporting data when required by law or business policy.

Clapvo may provide export tools, but we do not guarantee that every data field, message, attachment, log, metadata item, or third-party platform record will be exportable at all times.

Clapvo may allow your team to assign conversations, add private notes, track follow-ups, manage ownership, and collaborate inside a shared workspace.

You are responsible for ensuring that internal notes and team comments are lawful, accurate, professional, and appropriate.

You must not store sensitive, unnecessary, excessive, illegal, defamatory, discriminatory, or harmful information in internal notes or customer records.

Clapvo may offer automation, keyword triggers, AI assistants, workflow builders, suggested replies, classification, routing, summaries, or other AI-enabled or automated features.

AI and automation features may be experimental, limited, inaccurate, incomplete, delayed, unavailable, or subject to additional terms.

You remain responsible for all messages, actions, responses, campaign decisions, customer communications, and outcomes generated, assisted, suggested, or triggered by AI or automation.

You must review AI-generated or automated content before relying on it, especially where content may affect customers, payments, legal rights, health, safety, finance, employment, compliance, or regulated industries.

You must not use Clapvo's AI or automation features to:

1. deceive users into believing they are speaking to a human when disclosure is required;
2. send spam or unlawful automated messages;
3. make legally significant decisions without required human review;
4. process sensitive data without a lawful basis;
5. violate any applicable platform or AI-related policies;
6. train or improve third-party AI models using messaging data unless expressly allowed by applicable third-party terms and a written agreement.

Clapvo may modify, restrict, suspend, or remove AI and automation features if required by law, platform rules, technical limitations, or business needs.

Clapvo may integrate with or depend on third-party services, including messaging platforms, payment processors, hosting providers, analytics tools, APIs, automation providers, email services, storage providers, and other software services.

Your use of third-party services may be governed by their own terms, policies, fees, restrictions, and data practices.

Clapvo is not responsible for third-party services, including their availability, security, pricing, accuracy, policy changes, outages, suspensions, API changes, data handling, or actions.

If a third-party service stops working, changes its API, changes pricing, restricts access, blocks accounts, or modifies its terms, Clapvo may need to modify, suspend, or discontinue related features.

Clapvo may offer free trials, paid plans, monthly subscriptions, annual subscriptions, add-ons, extra numbers, extra seats, usage-based fees, enterprise plans, or custom pricing.

Current pricing, plan limits, included seats, features, add-ons, and billing terms may be shown on our website, application, checkout page, order form, invoice, or written agreement.

Clapvo currently offers a 7-day free trial with no credit card required. During the free trial, you may test available features subject to trial limits, platform availability, and fair usage.

If no payment method is collected during trial signup, we will not charge you automatically at the end of the free trial. To continue using paid features after the trial, you must select a paid plan or otherwise approve payment.

By subscribing to a paid plan, you authorize Clapvo or its payment processor to charge applicable fees, taxes, add-ons, and recurring subscription amounts according to your selected plan.

Fees are payable in advance unless otherwise stated. Subscription fees are non-refundable except where required by law or expressly agreed in writing by Clapvo.

You are responsible for all applicable taxes, duties, levies, and governmental charges related to your use of Clapvo, excluding taxes based on Clapvo's income.

We may change pricing, plan limits, included features, or billing terms from time to time. Changes will apply from the next billing cycle, renewal, upgrade, downgrade, or as otherwise communicated.

You may upgrade, downgrade, or cancel your subscription according to the options available in your account or by contacting support@clapvo.com.

Cancellation stops future renewals but does not automatically refund amounts already paid unless required by law or agreed in writing.

If payment fails, is reversed, disputed, delayed, or not received, we may suspend, restrict, or terminate access to paid features.

Downgrading a plan may reduce available seats, numbers, contacts, features, storage, campaigns, exports, automation, or other limits. You are responsible for reviewing the impact before downgrading.

You agree not to use Clapvo to:

1. violate any law, regulation, court order, platform rule, or third-party right;
2. send spam, unsolicited messages, mass messages without consent, or illegal marketing;
3. scrape, harvest, buy, sell, rent, or misuse phone numbers or personal data;
4. impersonate any person or business;
5. mislead customers about your identity, pricing, offers, products, services, or relationship with Clapvo or any third-party platform;
6. send phishing, malware, viruses, harmful code, or fraudulent links;
7. promote illegal, unsafe, exploitative, hateful, violent, or abusive activity;
8. harass, threaten, defame, discriminate against, or harm any person;
9. bypass limits, security controls, permissions, rate limits, or access restrictions;
10. reverse engineer, copy, resell, sublicense, rent, lease, or commercially exploit Clapvo except as expressly allowed;
11. interfere with Clapvo's infrastructure, security, uptime, data, or other users;
12. use bots, scripts, crawlers, or automation to access Clapvo except through approved features;
13. use Clapvo for emergency services or life-critical communications;
14. send regulated content without proper authorization;
15. use Clapvo in a way that may cause carriers, payment processors, hosting providers, or other partners to restrict, suspend, or terminate services.

We may investigate and take action against suspected violations, including limiting, suspending, or terminating access.

Clapvo is not designed for emergency communications.

You must not rely on Clapvo to contact police, fire, medical, ambulance, emergency responders, crisis services, public safety authorities, or any urgent support service.

You are responsible for maintaining alternative communication channels for emergency, critical, regulated, or time-sensitive situations.

You are responsible for all content you upload, create, send, store, publish, transmit, or manage through Clapvo, including messages, templates, campaign copy, media, links, contact data, notes, files, names, tags, and user activity.

You confirm that you have all rights necessary to use your content in Clapvo.

You must not upload or send content that infringes intellectual property rights, violates privacy rights, breaches confidentiality, is unlawful, deceptive, harmful, abusive, obscene, defamatory, discriminatory, or otherwise inappropriate.

Clapvo may remove or restrict content if we believe it violates these Terms, applicable law, platform rules, or third-party rights.

Clapvo and its software, website, application, dashboards, workflows, designs, branding, logos, text, graphics, icons, interface, code, features, documentation, and other materials are owned by Clapvo or its licensors.

Subject to these Terms and your subscription, Clapvo grants you a limited, non-exclusive, non-transferable, revocable right to access and use Clapvo for your internal business purposes.

You do not receive ownership of Clapvo or any intellectual property rights in the platform.

You may not copy, modify, distribute, sell, rent, lease, sublicense, reverse engineer, decompile, extract source code, create derivative works from, or misuse Clapvo except as expressly permitted by law or these Terms.

If you provide ideas, suggestions, feature requests, improvements, comments, or other feedback about Clapvo, you grant us a worldwide, royalty-free, perpetual, irrevocable right to use that feedback without restriction or compensation.

You agree that feedback is not confidential unless we separately agree in writing.

Your use of Clapvo is also subject to our Privacy Policy.

You are responsible for ensuring that your use of Clapvo complies with applicable privacy and data protection laws, including laws related to consent, lawful basis, notice, retention, security, cross-border transfers, data subject rights, and deletion.

Depending on your jurisdiction and use case, you may be considered a data controller, data fiduciary, business, or equivalent role for Customer Data. Clapvo may act as a processor, service provider, or equivalent role where applicable.

Where required, the parties may enter into a separate Data Processing Agreement.

You must not upload sensitive personal data, financial data, health data, government identifiers, children's data, passwords, authentication secrets, or other highly sensitive information unless you have a lawful basis, required consent, and appropriate safeguards.

Clapvo uses reasonable administrative, technical, and organizational measures designed to protect the platform.

However, no system is completely secure. We do not guarantee that unauthorized access, data loss, downtime, breach, vulnerability, malware, or attack will never occur.

You are responsible for:

1. using strong passwords;
2. protecting devices and email accounts;
3. managing user permissions;
4. removing former employees or contractors;
5. avoiding credential sharing;
6. monitoring account activity;
7. maintaining backups where needed;
8. securing your connected third-party accounts.

You must notify us promptly if you discover a security issue involving Clapvo.

Some Clapvo features may be offered as beta, preview, early access, experimental, limited release, or under development.

Beta features may be changed, withdrawn, limited, or discontinued at any time. They may contain bugs, errors, inaccuracies, downtime, data limitations, or incomplete functionality.

You use beta features at your own risk.

We aim to provide a reliable service, but Clapvo may be unavailable from time to time due to maintenance, updates, outages, bugs, third-party failures, platform restrictions, security issues, internet problems, hosting failures, or events outside our control.

We may modify, improve, limit, suspend, discontinue, rename, replace, or remove features at any time.

We are not liable for service interruptions, message delays, message failures, missed campaigns, lost opportunities, third-party outages, platform restrictions, or other availability issues to the maximum extent permitted by law.

You may contact us at support@clapvo.com for product support, account questions, billing questions, plan questions, or technical help.

We aim to respond within a reasonable time, but we do not guarantee response times unless expressly agreed in a separate written agreement.

Support does not include legal advice, compliance advice, marketing strategy, guaranteed message delivery, guaranteed template approval, custom development, data cleanup, or third-party account recovery unless separately agreed.

We may suspend, restrict, or terminate your account, workspace, numbers, campaigns, access, or subscription if:

1. you violate these Terms;
2. you violate applicable law;
3. you violate any third-party platform rules;
4. your messaging activity appears abusive, spammy, unlawful, deceptive, or high-risk;
5. payment is overdue or disputed;
6. your use creates security, legal, reputational, operational, or platform risk;
7. we are required to do so by law, court order, regulator, payment provider, hosting provider, or any other third party;
8. your account is inactive for an extended period;
9. continuing service would expose Clapvo or others to risk.

We may also suspend specific features, campaigns, templates, numbers, users, or workspaces instead of terminating the entire account.

You may stop using Clapvo at any time. You may cancel your subscription according to available account settings or by contacting support@clapvo.com.

After cancellation or termination, your access to paid features may end at the end of the billing period, immediately, or according to your plan terms.

You are responsible for exporting Customer Data before termination where export tools are available.

After termination, cancellation, or expiry, we may retain Customer Data for a limited period to allow account recovery, legal compliance, dispute resolution, fraud prevention, security, backups, accounting, and legitimate business purposes.

We may delete Customer Data after termination according to our retention practices, Privacy Policy, technical limitations, backup cycles, and legal obligations.

We are not responsible for loss of Customer Data after account cancellation, termination, expiry, downgrade, non-payment, or failure to export data.

Each party may receive confidential information from the other party.

Confidential information includes non-public business, technical, financial, product, customer, pricing, security, account, or operational information that should reasonably be understood as confidential.

The receiving party must use confidential information only to perform obligations or exercise rights under these Terms and must protect it using reasonable care.

Confidentiality obligations do not apply to information that is publicly available, already known, independently developed, lawfully received from another source, or required to be disclosed by law.

Clapvo is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Clapvo disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, security, uninterrupted operation, error-free operation, message delivery, template approval, campaign performance, business results, revenue growth, customer response, legal compliance, or compatibility with third-party services.

We do not guarantee that:

1. messages will always be delivered;
2. campaigns will always succeed;
3. templates will always be approved by third-party platforms;
4. connected numbers will remain active;
5. platform access will remain available;
6. customer replies will be received;
7. reports will be complete or error-free;
8. AI outputs will be accurate;
9. automation will work without human review;
10. Clapvo will meet all legal or compliance requirements for your business.

You are responsible for determining whether Clapvo is suitable for your business, industry, jurisdiction, workflow, customers, and compliance obligations.

To the maximum extent permitted by law, Clapvo and its owners, directors, employees, contractors, affiliates, suppliers, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of goodwill, loss of customers, loss of data, loss of messages, campaign failure, account suspension, third-party platform enforcement, third-party outage, or business interruption.

To the maximum extent permitted by law, Clapvo's total liability for all claims arising out of or related to these Terms or the service will not exceed the amount you paid to Clapvo for the service during the three months immediately before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. In such cases, liability will be limited to the greatest extent permitted by law.

You agree to defend, indemnify, and hold harmless Clapvo and its owners, directors, employees, contractors, affiliates, suppliers, licensors, and service providers from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising from or related to:

1. your use of Clapvo;
2. your Customer Data;
3. your messages, campaigns, templates, contacts, imports, exports, or content;
4. your failure to obtain consent, opt-in, permission, or lawful basis;
5. your violation of law;
6. your violation of any third-party platform terms;
7. your users' actions;
8. your products, services, offers, promotions, or customer communications;
9. disputes with your customers or recipients;
10. misuse of connected numbers, business accounts, or third-party integrations;
11. your breach of these Terms.

Before filing any formal claim, you agree to first contact us at support@clapvo.com and give us a reasonable opportunity to resolve the issue informally.

Both parties agree to attempt good-faith resolution before starting court proceedings, except where urgent injunctive relief, payment recovery, intellectual property protection, platform abuse, security issues, or legal compliance requires immediate action.

Clapvo is not responsible for delay, failure, loss, or interruption caused by events outside our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet failures, hosting outages, cyberattacks, government action, regulatory changes, power failures, payment processor issues, carrier issues, third-party platform outages, platform restrictions, API changes, pandemics, or other events beyond our control.

We may update these Terms from time to time.

If we make material changes, we may notify you through the website, app, email, account notice, or other reasonable means.

Your continued use of Clapvo after updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using Clapvo and cancel your subscription.

You may not assign or transfer these Terms, your account, or your rights to use Clapvo without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, change of control, or by operation of law.

If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts will remain in effect.

The invalid or unenforceable part will be interpreted or replaced to achieve the original purpose as closely as legally possible.

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

Any waiver must be in writing and signed by an authorized representative of Clapvo.

These Terms, together with any applicable Privacy Policy, Data Processing Agreement, order form, invoice, plan terms, or written agreement with Clapvo, form the entire agreement between you and Clapvo regarding your use of the service.

They replace any prior or contemporaneous understandings, communications, proposals, or agreements about the service.