Privacy Policy

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

The information we collect may include your name, email address, phone number, business name, billing details, workspace settings, connected business numbers, contacts you import, messages you send through Clapvo, and basic usage and device data.

We use the information we collect to:

1. provide, operate, and improve Clapvo;
2. authenticate users, secure accounts, and prevent abuse or fraud;
3. process payments, manage subscriptions, and send service-related notices;
4. respond to support requests and communicate about updates, features, and offers;
5. comply with legal, regulatory, and contractual obligations.

Conversations, contacts, templates, campaigns, and messages you handle inside Clapvo belong to you. We process this Customer Data only to provide the service and on your instructions.

You are responsible for ensuring you have a lawful basis, consent, or permission to collect and message the contacts you bring into Clapvo.

We do not sell your personal information. We only share data with trusted third parties when needed to run Clapvo, including:

1. cloud hosting, storage, email, analytics, and payment providers that support our service;
2. third-party messaging platforms and APIs that you choose to connect;
3. authorities, courts, or regulators when required by law or to protect rights, safety, and security.

Our service providers are bound to protect the confidentiality of your information and use it only for the purposes we authorize.

We use cookies and similar technologies to recognize you, keep you signed in, remember preferences, analyze usage, and improve our website and product.

You can configure your browser to refuse cookies, but some parts of Clapvo may not work as expected without them.

We protect your data within commercially acceptable means to prevent loss, theft, and unauthorized access, disclosure, copying, use, or modification. Connections to Clapvo are protected using modern transport encryption.

No method of transmission or storage is 100% secure. You are responsible for safeguarding your account credentials and notifying us promptly if you suspect any unauthorized access.

We retain personal information only for as long as needed to provide Clapvo to you, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it.

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of your personal information. You may also object to or restrict certain processing and withdraw consent where processing is based on consent.

To exercise any of these rights, email us at support@clapvo.com.

Clapvo may link to or integrate with third-party websites and services that we do not operate. We are not responsible for the content or privacy practices of those third parties. We encourage you to review their privacy policies before using them.

Clapvo is a business tool and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you through the website, app, or email.

Your continued use of Clapvo after an update becomes effective means you accept the revised Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@clapvo.com.