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The Chat Assigned webhook notifies your systems the moment a chat is assigned to a user, so you can react in real time — route work, update a CRM, or trigger a follow-up.

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How it works

When a chat is assigned in Clapvo, we send an HTTP POST request to the endpoint URL you configure. Your endpoint should respond quickly with a 2xx status code to acknowledge receipt.

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Configure the webhook

1

Open the Developer section

Go to the Developer section in Clapvo, where you manage API tokens and webhooks.
2

Add a webhook endpoint

Enter the HTTPS URL where Clapvo should send the event.
3

Subscribe to Chat Assigned

Select the Chat Assigned event.
4

Save

Clapvo starts delivering the event to your endpoint.

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Verify and respond

  • Your endpoint must be reachable over HTTPS.
  • Return a 2xx status code to acknowledge the event.
  • If your endpoint returns an error or times out, delivery is considered failed.
Treat the endpoint URL as sensitive. Only accept webhook traffic on an endpoint you control.