> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Login issues

> Recover from common sign-in problems.

If you cannot sign in, work through these in order.

## Common causes

* Wrong password
* Email not yet verified
* Account on a different organization than you expect
* Browser cache or cookies in a bad state

## Steps to fix

<Steps>
  <Step title="Reset your password">
    Click **Forgot password?** on the login screen and follow the email link.
  </Step>

  <Step title="Verify your email">
    If you signed up recently, the verification email may still be sitting unread. Check spam too.
  </Step>

  <Step title="Check your organization">
    If you belong to multiple organizations, make sure you are landing in the right one. See [Switch between organizations](/docs/getting-started/organization/switch-organization).
  </Step>

  <Step title="Try incognito or a different browser">
    Clears cached state that can confuse login.
  </Step>

  <Step title="Clear cookies for the Clapvo domain">
    A last-resort browser cleanup that resolves stale auth state.
  </Step>
</Steps>

## Tips

* Reset emails expire. If your link does not work, request a new one.
* If you cannot reach the password reset email at all, contact [support](/docs/support/contact-support).

## Related

* [Sign in and account security](/docs/getting-started/sign-in-security)
* [Change password](/docs/getting-started/profile/change-password)