> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cannot access a module

> Why you may be redirected away from a module and how to fix it.

If clicking a module sends you somewhere else, Clapvo is enforcing one of three guards.

## Common causes

* **Missing permission** - your role does not include access to that module.
* **Missing organization access** - you are not a member of the organization, or you have switched out of it.
* **Missing active connection** - the workspace requires at least one connected WhatsApp number for many modules.

## Steps to fix

<Steps>
  <Step title="Check your organization">
    Make sure you are in the organization that owns the module. See [Switch between organizations](/docs/getting-started/organization/switch-organization).
  </Step>

  <Step title="Check your role">
    Ask an admin to confirm what role you have and which permissions it includes. See [Edit a role](/docs/getting-started/users-and-roles/edit-role).
  </Step>

  <Step title="Check connection state">
    Open **Connections**. If no number is connected, [pair one](/docs/getting-started/connect-whatsapp).
  </Step>

  <Step title="Reload the page">
    Permission updates apply immediately, but a stale tab may still be using old state.
  </Step>
</Steps>

## Tips

* If access was working an hour ago and is not now, an admin probably edited your role.
* For organization owners: when in doubt, sign in as a test agent to see what your team actually sees.

## Related

* [Edit a role](/docs/getting-started/users-and-roles/edit-role)
* [Connect WhatsApp](/docs/getting-started/connect-whatsapp)
* [Switch between organizations](/docs/getting-started/organization/switch-organization)