> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Reach the Clapvo support team.

If something is not behaving the way you expect, the [troubleshooting](/docs/support/troubleshooting) section solves most issues in a few minutes. For anything else, reach the team directly.

## How to reach us

* **Support email:** [support@clapvo.com](mailto:support@clapvo.com)
* **Response time:** typically within 24 hours
* **Real humans, not bots.** No sales pressure - just help.

For account, billing, or plan changes, the same email works.

## Before you write

Including a few details up front gets you a faster answer:

* Your organization name
* The user account that hit the issue (your email is enough)
* The module and page where the issue happened (for example, **Campaigns -> Create**)
* What you expected vs what actually happened
* A screenshot if you can - especially of any error message
* The date and approximate time of the issue, if it has already passed

## Self-service troubleshooting

* [WhatsApp number disconnected](/docs/support/troubleshooting/whatsapp-disconnected)
* [QR code not loading](/docs/support/troubleshooting/qr-not-loading)
* [Message not delivered](/docs/support/troubleshooting/message-not-delivered)
* [Campaign appears stuck](/docs/support/troubleshooting/campaign-stuck)
* [Login issues](/docs/support/troubleshooting/login-issues)
* [Cannot access a module](/docs/support/troubleshooting/cant-access-module)