> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a message bot

> Set up keyword triggers and automated response sequences.

Build an automated reply flow that responds to incoming messages matching a keyword — no agent involvement needed.

## Before you start

* Admin or a role with Message Bot access

## Steps

<Steps>
  <Step title="Open Message Bot">
    Navigate to Message Bot in the main menu.
  </Step>

  <Step title="Click Create bot">
    Open the bot builder.
  </Step>

  <Step title="Set a keyword trigger">
    Enter the keyword or phrase that activates this bot. The bot fires when an incoming message matches.
  </Step>

  <Step title="Add response messages">
    Write one or more response messages. Each sends in sequence.
  </Step>

  <Step title="Choose execution scope">
    Set whether the bot runs on 1:1 chats, specific groups, or all groups.
  </Step>

  <Step title="Save and activate">
    Save the bot. It starts responding immediately on matching messages.
  </Step>
</Steps>

## Tips

* Keep triggers specific to avoid unintended matches on common words.
* Add multiple response messages for multi-step flows — each sends in order.
* If a human agent needs to take over, deactivate the bot for that conversation.

## Related

* [Reply to a customer](/docs/product/chats/reply-to-customer)
* [Quick replies](/docs/product/quick-replies)