> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Snooze a chat

> Hide a chat for now and have it re-surface later.

Snoozing temporarily hides a chat from your active list. It comes back automatically when the snooze period ends - perfect for waiting on the customer or scheduling a follow-up.

## Steps

<Steps>
  <Step title="Open the chat">
    Navigate to the conversation.
  </Step>

  <Step title="Open chat actions">
    Find the snooze action.
  </Step>

  <Step title="Pick a duration">
    Choose how long to hide the chat.
  </Step>

  <Step title="Confirm">
    The chat moves out of the active list.
  </Step>
</Steps>

## When to snooze

* The customer said they will get back to you in a few days
* You are waiting on internal information before responding
* You want to follow up at a specific time but do not need a reminder elsewhere

## Tips

* A new inbound message wakes a snoozed chat immediately.
* Use [tags](/docs/product/settings/tags) for longer-term categorization rather than long snoozes.

## Related

* [Assign a kanban stage](/docs/product/chats/assign-stage)
* [Reply to a customer](/docs/product/chats/reply-to-customer)