> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedule a message

> Compose a message now and have Clapvo send it to the customer at a set date and time.

Scheduling lets you line up a message — or a sequence of messages — to go out automatically at a future date and time, without anyone having to be online to hit send.

## Two ways to schedule

* **From the send button** — open the chat, click the dropdown arrow next to **Send**, and choose **Schedule Message**.
* **From the Schedule tab** — open the customer's profile panel on the right of the chat and switch to the **Schedule** tab, then click **Add Message**.

Both open the same schedule builder.

## Build the schedule

<Steps>
  <Step title="Name the schedule">
    Enter a descriptive **Name** so you can recognize it later in the Schedule tab.
  </Step>

  <Step title="Add your message">
    Add one or more messages. For each one, pick a type — **Message**, **Image + Message**, **Document + Message**, **Audio + Message**, or **Video + Message** — and fill in the text, caption, or media.
  </Step>

  <Step title="Sequence multiple messages (optional)">
    Click **Add Message** to chain more messages into a sequence. Drag to reorder them, clone a message, or remove one. Set a **Min Delay** and **Max Delay** (in seconds) to space each message out — the delay must be at least 3 seconds.
  </Step>

  <Step title="Set the date and time">
    Choose when the schedule should fire. The time must be in the future.
  </Step>

  <Step title="Save">
    Click **Save**. The schedule appears in the **Schedule** tab.
  </Step>
</Steps>

## Advanced actions (optional)

Under **Advanced Setting**, you can have Clapvo run extra actions when the schedule fires — these work even if the message itself is turned off:

* **Groups** — add the contact to, or remove them from, WhatsApp groups.
* **Tags** — add or remove tags on the contact.
* **Kanban stage** — move the contact into or out of a stage.
* **Archive chat** — archive the conversation after the schedule runs.

## Manage scheduled messages

The **Schedule** tab lists every schedule with its date, time, and status:

* **Pending** — waiting to send. You can **edit** or **delete** it.
* **Sent** — delivered. You can **preview** (read-only) or **delete** it.
* **Failed** — didn't send. You can **edit**, **preview**, or **delete** it.

Use the **eye** icon to preview, the **pencil** icon to edit, and the **trash** icon to delete a schedule.

## Tips

* Use a sequence with delays to mimic a natural, human-paced follow-up rather than one long message.
* A schedule sends from the WhatsApp number on that connection — make sure the connection is connected before the scheduled time. See [Connection alerts](/docs/product/connections/connection-alerts).
* Editing is only available before a schedule sends; once it's sent you can preview or delete it.

## Related

* [Reply to a customer](/docs/product/chats/reply-to-customer)
* [Snooze a chat](/docs/product/chats/snooze-chat)
* [Create a funnel quick reply](/docs/product/quick-replies/create-funnel-reply)