> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile vs desktop chat layouts

> How the chat window adapts on mobile and desktop.

The chats module reflows for screen size. The behavior is the same; the layout differs.

## Desktop

* **Three columns side by side** - chat list, chat window, profile panel.
* All views visible at once.
* Best for high-volume work where you switch chats constantly.

## Mobile

* **Stacked navigation** - chat list, chat window, and profile panel are separate views.
* Tap a chat to open it. Tap back to return to the list.
* Profile panel opens as a drawer rather than a sidebar.

## Tips

* For agents working full-time on customer chats, the desktop layout is faster.
* The mobile layout is for on-the-go responses - same data, smaller screen.

## Related

* [Reply to a customer](/docs/product/chats/reply-to-customer)