> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Chats

> Use the shared inbox to handle inbound and outbound WhatsApp conversations.

The chats module is your team's shared inbox. Reply to customers, react to messages, forward, snooze, schedule messages, assign kanban stages, and trigger quick replies inline.

<CardGroup cols={2}>
  <Card title="Reply to customer" icon="reply" href="/docs/product/chats/reply-to-customer">
    Send a reply — with emoji, formatting, stickers, camera, and image paste.
  </Card>

  <Card title="React to message" icon="smile" href="/docs/product/chats/react-to-message">
    Add an emoji reaction to any message.
  </Card>

  <Card title="Edit sent message" icon="pencil" href="/docs/product/chats/edit-message">
    Correct a message or caption after sending.
  </Card>

  <Card title="Forward message" icon="forward" href="/docs/product/chats/forward-message">
    Forward a message to another chat.
  </Card>

  <Card title="Delete & clear" icon="trash-2" href="/docs/product/chats/delete-message">
    Remove a message or clear a full conversation.
  </Card>

  <Card title="Snooze chat" icon="alarm-clock" href="/docs/product/chats/snooze-chat">
    Re-surface a chat later.
  </Card>

  <Card title="Download media" icon="download" href="/docs/product/chats/download-media">
    Save images, videos, PDFs, and documents to your device.
  </Card>

  <Card title="Schedule message" icon="clock" href="/docs/product/chats/schedule-message">
    Send a message or sequence at a set date and time.
  </Card>

  <Card title="Assign stage" icon="columns-3" href="/docs/product/chats/assign-stage">
    Set a kanban stage from the chat profile.
  </Card>

  <Card title="Use quick reply in chat" icon="zap" href="/docs/product/chats/use-quick-reply-in-chat">
    Trigger a saved reply inline.
  </Card>

  <Card title="Mobile vs desktop" icon="smartphone" href="/docs/product/chats/mobile-vs-desktop">
    How the layout adapts.
  </Card>

  <Card title="Tag a chat" icon="tag" href="/docs/product/chats/tag-a-chat">
    Organize and filter chats with tags.
  </Card>

  <Card title="Format message text" icon="bold" href="/docs/product/chats/format-message-text">
    Bold, italic, and strikethrough before you send.
  </Card>
</CardGroup>