> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover from a failed payment

> What to do when a charge fails so your service stays active.

If a charge fails, Clapvo shows a banner across the layout. Resolve it quickly to keep service active.

## Before you start

* Admin permission for billing
* An updated payment method ready

## Steps

<Steps>
  <Step title="Open Account -> Billing">
    Navigate to the billing area.
  </Step>

  <Step title="Open your payment method">
    Find the saved card.
  </Step>

  <Step title="Update or add a card">
    Replace the failing card with a working one.
  </Step>

  <Step title="Retry the charge">
    Use the retry action on the billing screen.
  </Step>
</Steps>

## Tips

* The most common cause is an expired card.
* Make sure your bank is not blocking foreign-currency charges if your card and currency differ.

## Related

* [View subscription](/docs/getting-started/billing/view-subscription)
* [Cancellation states](/docs/getting-started/billing/cancellation-states)