> ## Documentation Index
> Fetch the complete documentation index at: https://clapvo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> Latest updates, new features, and improvements to Clapvo.

<Update label="July 9, 2026" tags={["New features", "Improvements", "Bug fixes"]}>
  ## Live Chat Support

  You can now reach the Clapvo team directly through Live Chat Support — no contact form, just a conversation when you need help.

  ## Text formatting in chat

  Bold, italic, and strikethrough are now available right in the chat message input. Select your text, pick a style, and send — no need to type WhatsApp's formatting characters by hand.

  ## Improvements

  * **Contact import** — stricter validation and a smoother import flow.
  * **ZIP file support** — send and receive ZIP files directly in the Chat module.
  * **Table UI** — fixed content truncation issues across the application.
  * **Collapsed sidebar** — improved UI, including Live Chat.
  * Fixed multiple language and localization issues.

  ## Performance & infrastructure

  * Added a Lost Internet page, so you know right away when your connection drops instead of guessing.
  * Improved the chat implementation, for steadier real-time messaging.

  ## Bug fixes

  * Fixed Tag and Kanban action issues in Message Bot, Campaigns, and Quick Replies.
  * Fixed billing issues.
</Update>

<Update label="July 2, 2026" tags={["New features", "Improvements", "Bug fixes"]}>
  ## Push notifications for new messages

  Get a push notification for every incoming message, so you never miss a customer reply while you're away from the inbox. Prefer to keep things quiet? Turn notifications on or off any time from **Organization → My profile**. See [Manage notifications](/docs/getting-started/profile/notifications).

  ## Download media from chats

  Save any image, video, PDF, or document a customer sends straight to your device. A download option now appears on media messages in the chat thread. See [Download media from a chat](/docs/product/chats/download-media).

  ## Chat Assigned webhook

  Automate what happens when a chat is assigned. Clapvo now sends a webhook for the **Chat Assigned** event, so your own systems can react in real time — route work, update a CRM, or trigger a follow-up. See [Chat Assigned webhook](/docs/api-reference/webhooks/chat-assigned).

  ## Improvements

  * **Stricter contact import validation** — invalid country codes and mobile numbers are now caught before import, so bad rows can't slip into your contacts. See [Bulk import](/docs/product/contacts/bulk-import).
  * **Friendlier signup and user management** — relaxed the rules for First name, Last name, and Password so valid entries are no longer rejected unnecessarily.

  ## Bug fixes

  * Fixed an issue where typing a URL in the message input box behaved incorrectly.
  * Additional improvements and fixes across modules marked Completed in the internal tracking sheet.
</Update>

<Update label="July 1, 2026" tags={["Android app"]}>
  ## Android app v1.0.1

  We gave the Android app a big polish, so chats feel faster, smoother, and more reliable. [Update on Google Play →](https://play.google.com/store/apps/details?id=com.clapvo.android)

  Here's what you'll notice:

  ## Smoother messaging

  Photos, videos, voice notes, and documents now send cleanly and show the right status every time — no more messages that look stuck. Captions and any text you add with an attachment go through as expected, and links in chats are tappable again.

  ## Better attachments

  Sharing files is more dependable, and you'll get a friendly heads-up if an image is too large — instead of it quietly failing.

  ## Easier to navigate

  Chats keep your place when you go back, scrolling works right after you add an attachment, and long messages open fully. Snoozed chats now show when they'll come back.

  ## Cleaner organizing

  Filters, tags, and chat assignments behave the way you expect — your selections stick, and **Assigned to me** shows only your chats.

  ## Faster & more reliable

  New messages arrive in real time, notes save without a hitch, your default organization always shows up, and campaigns load correctly with clear screens when there's nothing to show yet.
</Update>

<Update label="June 25, 2026" tags={["New features", "Improvements", "Bug fixes"]}>
  ## Schedule messages

  Compose a message now and have it sent later. Pick a date and time from the chat input, and Clapvo delivers the message automatically when the schedule arrives.

  ## Send messages via API

  Send WhatsApp messages programmatically using an API key — no manual steps required. The Send Message API supports:

  * Text messages
  * Images
  * Videos
  * Documents and PDFs
  * Audio files

  Every incoming API request is logged, so you can track and troubleshoot your integration. See the [API Reference](/docs/api-reference/introduction) for endpoints and examples.

  ## Stay connected through updates

  You no longer need to reconnect your devices after every release. Connected WhatsApp numbers now carry over automatically, so new updates and changes apply without re-scanning the QR code.

  ## Disconnection alerts by email

  When a WhatsApp number disconnects automatically, the organization owner now receives an email notification — backed by more reliable detection of when a connection drops.

  ## Improvements

  * Refreshed fonts and typography across the entire application for a cleaner, more consistent look.

  ## Bug fixes

  * Fixed PDF, Excel, and CSV exports across all modules — date/time, status, and similar values now export correctly.
  * Resolved recurring subscription issues in the billing module.
  * Fixed multiple issues in the Message Bot module.
  * Fixed a sync count issue where the attempt count incorrectly restarted from 0 when additional chats were discovered during synchronization.
</Update>

<Update label="June 18, 2026" tags={["New features", "Improvements", "Bug fixes"]}>
  ## Message Bot

  Build automated message flows that handle common customer questions without tying up an agent. Set up keyword triggers, response sequences, and execution rules — including whether the bot runs on 1:1 chats or groups — from the Message Bot section in the main menu.

  ## Reactions in live chat

  React to any message using the quick-pick bar of most-used emoji, or browse the full emoji grid with "+". Reactions sync to WhatsApp in real time so the customer sees exactly what you send.

  ## Edit sent messages

  Spot a typo after hitting send? Edit the message in place — works on text messages and captions on images or videos, with a live bubble preview before you confirm. The updated message shows an "Edited" label in the thread.

  ## WhatsApp-style message formatting

  Bold, italic, strikethrough, and monospace now work directly in the Clapvo chat input. What you type is exactly what the customer receives on WhatsApp.

  ## Stickers & Camera

  Pick a sticker from the attachment menu and send it straight into the conversation. Need a photo? Capture it from your device camera without leaving the chat.

  ## Delete and clear conversation

  Delete a single message or wipe an entire conversation — with role-level controls over who can do it. Configure permissions under Settings → Roles.

  ## Paste & drag-and-drop images

  Copy an image and paste it directly into the chat, or drag a file from your desktop and drop it in. Preview before you send, just like you would on WhatsApp.

  ## Mask number

  Hide customer phone numbers from agents who don't need to see them. Turn masking on per-user from Account → Users — check "Hide contact details" for each agent who shouldn't see the number.

  ## Bug fixes

  * Resolved chat bubble alignment and spacing inconsistencies across different message types.
  * Blocking or unblocking a contact in Clapvo now syncs to WhatsApp in real time, and vice versa.
</Update>

<Update label="June 17, 2026" tags={["New features", "Improvements"]}>
  ## Help Center launched

  The Clapvo Help Center is now live at [clapvo.com/docs](https://clapvo.com/docs). It covers getting started, all product modules, troubleshooting, and support — searchable from anywhere in the docs.

  ## Broadcast campaigns — randomize sender & message

  Two new campaign options let you spread outgoing messages across multiple WhatsApp numbers (randomize sender) and rotate between message variants (randomize message). Both reduce the risk of delivery throttling on high-volume sends.

  ## Kanban board — configure stages

  Teams can now create, rename, and remove kanban stages directly from Settings → Chat → Kanban. Changes update live across all members of the organization.

  ## Bulk contact import

  Import contacts in bulk via CSV from the Contacts page. The importer validates phone numbers, deduplicates against existing contacts, and shows a detailed import history log so you can track every batch.
</Update>

<Update label="June 10, 2026" tags={["New features", "Improvements"]}>
  ## Role rights

  Admins can now build custom roles with granular permissions — controlling exactly what each team member can view, edit, or manage across Clapvo. Configure permissions per-role from Account → Roles.

  ## Resync chat — new options

  More control over what gets synced and when, at every stage.

  **Upgrading from trial to paid**

  When you upgrade, choose how to handle existing chat history:

  * **Sync new chats only** — start with a clean inbox; no historical messages are imported.
  * **Keep old records, sync new only** — existing chat records are preserved and only new incoming chats are synced going forward.

  **New connection setup**

  Connecting a new WhatsApp number? Pick your starting point:

  * Connect without syncing old chats — go live instantly with an empty inbox.
  * Sync all previous chats — pull your full WhatsApp history into Clapvo.

  ## Send emoji in chat

  Open the emoji picker from the chat input and add emoji to any message. No copy-paste from a separate app needed.
</Update>

<Update label="May 21, 2026" tags={["New features"]}>
  ## Campaigns — message sequencing

  Campaigns now support multi-message sequences. Schedule a series of messages to send to the same audience at defined intervals — useful for onboarding flows, follow-ups, and drip announcements.

  ## Campaign history & reports

  A new reports view is available on every completed campaign. It shows per-contact delivery status — sent, pending, or failed — and can be downloaded as Excel, CSV, or plain text.

  ## Quick replies — funnel reply type

  In addition to single-message quick replies, you can now build funnel replies — chain multiple messages into a sequence, each sent with a configurable delay after the previous one, triggered by a keyword.
</Update>

<Update label="May 8, 2026" tags={["Improvements", "Bug fixes"]}>
  ## WhatsApp connection alerts

  The connections page now shows the live status of each WhatsApp number — connected, disconnected, or failed — so agents know immediately when a number goes offline.

  ## Chat snooze

  Snooze any chat for 30 minutes, 1 hour, 3 hours, 24 hours, or 48 hours. Snoozed chats reappear in the inbox automatically when the timer expires.

  ## Stage assignment in chats

  Assign a pipeline stage (e.g. New, Contacted, Qualified, Closed) to any chat directly from the conversation view — no need to go to the Kanban board.

  ## Improvements

  * Chat search now matches on contact name and phone number, not just message content.
  * Template preview now shows button labels and media thumbnails before submitting for approval.
  * Mobile inbox scroll position is preserved when navigating between chats and returning.

  ## Bug fixes

  * Fixed an issue where campaign audience counts were not refreshing after a filter change.
  * Resolved a rare case where QR code re-scanning timed out without displaying an error.
</Update>